Retail & FMCG Strategy That Drives Sustainable Growth
Retail and FMCG businesses face unprecedented challenges – from changing consumer behaviour to supply chain disruptions, digital transformation pressures to margin erosion, and the constant battle to stay relevant in an increasingly competitive marketplace.
We don’t offer quick fixes or generic advice. We diagnose what’s really holding your retail business back, then we fix it.
Serving: Independent retailers, FMCG brands, food & drink companies, consumer goods manufacturers, and retail chains across Scotland and the UK
The Real Issues Retail & FMCG Businesses Face
Beyond the obvious symptoms – declining footfall, inventory issues, customer complaints – lie deeper strategic problems:
✗ Customer experience inconsistencies – disconnected touchpoints that frustrate rather than delight
✗ Inventory management inefficiencies – stock-outs and overstock situations impacting cash flow
✗ Digital transformation gaps – outdated systems that can’t compete with modern retail expectations
✗ Digital transformation gaps – outdated systems that can’t compete with modern retail expectations
✗ Brand positioning confusion – unclear value proposition in crowded marketplaces
✗ Supply chain vulnerabilities – dependencies that create cost pressures and delivery issues
✗ Financial visibility problems – unclear profitability by product line, channel, or customer segment
The problem? Most retail consultants focus on individual issues rather than understanding how your entire customer journey and business model connect.
Proven Retail & FMCG Expertise
Food & Drink Industry Experience We’ve delivered comprehensive strategic reviews for food and drink businesses, including:
- Brand positioning and market differentiation strategies
- Supply chain optimisation and cost reduction initiatives
- Customer experience mapping and improvement programmes
- Digital transformation and e-commerce development
- Financial performance analysis and profitability enhancement
Consumer Goods & Retail Operations
- Retail operational assessments and efficiency improvements
- Customer journey optimisation across multiple touchpoints
- Inventory management system implementation
- Brand strategy development and market positioning
What sets us apart: We understand both traditional retail challenges and modern omnichannel requirements.
How We Diagnose Retail Business Health
1. Comprehensive Business Audit
- Customer journey mapping across all touchpoints
- Inventory and supply chain efficiency analysis
- Brand positioning and competitive landscape assessment
- Financial performance by product line and channel
- Digital capability and technology gap evaluation
- Team performance and customer service standards review
2. Root Cause Analysis
- Interview customer-facing teams and management separately
- Compare findings against retail industry best practices
- Identify customer experience gaps and operational bottlenecks
- Assess brand clarity and market positioning effectiveness
3. Evidence-Based Recommendations
- Prioritised action plan with measurable customer and financial improvements
- Implementation timeline with realistic retail milestones
- ROI projections for recommended changes
- Risk assessment and market impact analysis
No retail jargon. No consultant speak. Just clear diagnosis and practical solutions.
Choose Your Retail Transformation Journey
Your Strategic Start – £295
Perfect for: Retail businesses needing clarity on their biggest strategic challenges
- Comprehensive retail business diagnostic
- 2-hour consultation with detailed findings
- Prioritised action plan with next steps
- No ongoing commitment required
Timeline: Completed within 1 week
Your Strategic Partnership – £995/month
Perfect for: Established retailers ready for systematic improvement
- Monthly retail business health checks
- Quarterly strategic reviews and planning
- Ongoing operational guidance and support
- Email and phone access for urgent issues
- 6-month minimum engagement recommended
Timeline: Results typically visible within 3 months
Your Strategic Transformation – £2,495/month
Perfect for: Retail organisations committed to comprehensive growth strategy
- Weekly strategic sessions and implementation support
- Hands-on process redesign and system optimisation
- Leadership mentoring and team development
- Full access to expertise and resources
- Measurable ROI tracking and reporting
Timeline: 12-month engagements typical for lasting transformation
Bespoke Retail Solutions
Perfect for: Complex retail projects requiring specialised expertise
- Multi-channel integration projects
- Brand repositioning initiatives
- Digital transformation programmes
- Supply chain optimisation projects
Pricing: Tailored to project scope and requirements
All packages include:
- Initial retail business diagnostic
- Regular progress reviews
- Implementation support materials
- Flexible payment options available
Why Retail Leaders Trust Our Approach
✅ Retail Sector Understanding – Experience across food & drink, consumer goods, and retail operations
✅ Customer-Centric Focus – Improve operations whilst enhancing customer experience
✅ Financial Clarity – Understand true profitability by product, channel, and customer segment
✅ Digital Integration – Bridge traditional retail with modern omnichannel expectations
✅ Brand Strategy Expertise – Clarify positioning and differentiate in competitive markets
✅ Supply Chain Optimisation – Reduce costs whilst improving reliability and customer satisfaction
Real Retail Business Results
Community Retail Business Digital Transformation
- Challenge: Manual systems limiting growth and customer experience
- Solution: Complete digital transformation including ecommerce platform migration, inventory management systems, and operational process optimisation
- Result: Streamlined operations, enhanced online capability, and improved stock management efficiency
Food & Drink Business Strategy Development
- Challenge: Brand positioning and operational efficiency requirements
- Solution: Comprehensive business review including marketing strategy, social media development, and process improvements
- Result: Enhanced brand clarity, improved operational systems, and strengthened market positioning
Ready to Transform Your Retail Business?
Retail businesses deserve consultants who understand the unique challenges you face – from customer experience pressures to supply chain complexities.
Book your Retail Business Reality Check today